1. Program eligibility
Defines who may participate in the QEVOX 5-Year Value Back program, including age, residency and account requirements. [Placeholder — to be finalised by legal counsel.]
QEVOX 5-Year Value Back
Terms & Conditions
Structured framework prepared for legal review. These clauses are placeholders and are not final contractual terms.
Legal review required before commercial launch.
No claim of regulatory approval is made or implied. Nothing on this page should be read as a financial guarantee, investment offer or government-approved scheme.
2. Eligible QEVOX products
Lists the QEVOX product categories, models and production batches covered by the program, and how QEVOX will publish changes to that list. [Placeholder.]
3. Meaning of 50% Value Back
Describes what the 50% figure represents, that it is a benefit administered by QEVOX Pvt Ltd, and that it is not a deposit, investment, savings scheme, insurance product or financial return. [Placeholder.]
4. Determining the eligible purchase amount
Sets out how the eligible purchase amount is derived from the customer invoice, including treatment of taxes, discounts, exchange offers, bundled items and shipping charges. [Placeholder.]
5. Five-year maturity calculation
The maturity date is calculated as the verified eligible purchase date plus five (5) years. Defines the treatment of leap years and non-business days. [Placeholder.]
6. Unique-code registration
Each product carries a unique Value Back Code that may be registered once only. Defines lost, damaged, unreadable and duplicate code handling. [Placeholder.]
7. Registration deadline
States the period within which a code must be registered after purchase, and the consequences of late registration. [Placeholder.]
8. Customer identity verification
Describes the identity verification QEVOX may require, the use of a compliant consent-based verification provider, and any legally required alternative verification method. [Placeholder.]
9. Invoice verification
Describes invoice, IMEI/serial and dealer verification, and the documents QEVOX may request. [Placeholder.]
10. Product returns and cancellations
Effect of a return, refund, replacement, warranty exchange or cancelled sale on an existing registration. [Placeholder.]
11. Fraudulent claims
Consequences of fraudulent, forged or manipulated codes, invoices, identity documents or bank details, including cancellation and referral to authorities. [Placeholder.]
12. Duplicate registrations
Handling of multiple registrations against the same code, serial number or invoice. [Placeholder.]
13. Transferability
Whether a registration may be transferred with a resold product, and the process if transfer is permitted. [Placeholder.]
14. Death of the registered customer
Nominee or legal-heir procedure where legally permitted, and the documentation required. [Placeholder.]
15. Tax implications
States that the customer is responsible for their own tax position and that QEVOX may apply any deduction required by law. QEVOX does not provide tax advice. [Placeholder.]
16. Bank account requirements
Requirements for the payout account, including that it must be held in the registered customer's name and be active at the time of payment. [Placeholder.]
17. Payment procedure
How and when payment is initiated after maturity, verification steps required beforehand, and the expected processing window. [Placeholder.]
18. Failed payments
Treatment of failed, reversed or misdirected transfers, including where incorrect bank details were supplied by the customer. [Placeholder.]
19. Changes in customer contact details
Customer obligation to keep mobile number, email address and postal address current throughout the five-year period. [Placeholder.]
20. Data protection and privacy
Categories of personal data processed, purposes, retention periods, security measures, and customer rights under applicable Indian data-protection law. [Placeholder.]
21. Force majeure
Events beyond QEVOX's reasonable control and their effect on program obligations. [Placeholder.]
22. Dispute resolution
Escalation, negotiation and any arbitration mechanism applicable to program disputes. [Placeholder.]
23. Applicable law
The program and these terms are intended to be governed by the laws of India. [Placeholder.]
24. Jurisdiction
Courts having exclusive jurisdiction over program disputes, to be confirmed by legal counsel. [Placeholder.]
25. Program modification or discontinuation
Circumstances in which QEVOX may modify, suspend or discontinue the program, and the effect on registrations already accepted. [Placeholder.]
26. Customer grievance process
Grievance channel, acknowledgement and resolution timelines, and escalation contact. Interim contact: vickysandhu30@icloud.com / +91 98884 42424. [Placeholder.]
QEVOX Pvt Ltd · www.QEVOX.in